Sustainable Salons

Sustainable Salons

 

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appointments and cancellations

Your appointment is very important to us. Appointments can be made during our normal opening hours or online. We recommend that you book your appointment at least a week in advance to ensure a time that suits your requirements. On your first visit, please arrive at the salon approximately 10 minutes before the appointment time so that you can relax and complete our new client profile.

H&B is an award winning salon with highly trained staff, and as such we have a limited number of appointments available. The time we allocate for your appointment is reserved for you, and it is our guarantee that a fully qualified and highly experienced professional has been appointed to take care of your needs.

For new clients, or appointments over one hour we may ask you to pay a booking fee to secure your booking. This amount will come off of your total to be paid at the time of the appointment.

For any changes or cancellations to an appointment, we require a minimum of 24 hours' notice for appointments under one hour, and 48 hours' notice for appointments over one hour. Otherwise, you will be required to pay 50% of the total appointment cost as a late cancellation fee.

Last minute cancellations have a significant impact on the salon, our team, and clients. We have found that this cancellation policy is the best way of managing commitments to appointments, and it also has the added benefit of keeping our costs and prices down for our clients.

We have our own car park for H&B clients (entrance off Cranford Street side). There is also plenty of on-street parking. We have wheel chair access into the salon.

Consultations are available for all services, with most being complimentary. Get in touch for more information on services or consultations.